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SOS-Staff

SOS-Staff

Free, open-source support-ticket plugin for Paper with a full bidirectional Discord bridge - in-game ticket creation, live chat relay, and staff management from Discord.

6downloads
0followers
6downloads
0followers

Compatibility

Minecraft: Java Edition

26.2
26.1.x
1.21.11
1.21
1.20.6
1.20

Platforms

Links

Report issues View source Visit wiki

Tags

Creators

Details

Licensed GPL-3.0-only
Published 22 hours ago
Updated 3 weeks ago

SOS-Staff

Free, open-source support-ticket management for Paper, with a full bidirectional Discord bridge.

Players open tickets in-game. Staff manage them from Discord. Live chat relays both ways for as long as the ticket stays open - no server-hopping between Minecraft and Discord to get help.

Features

  • Two creation flows - a preset list of common issues, free-form text (anvil GUI or chat), or both, configurable globally and per category.
  • Anti-spam - a configurable cap on open tickets per player and a cooldown after closing one.
  • Bidirectional live chat - a player's in-game messages relay instantly to their ticket's Discord channel via webhook (their skin, their name), and staff replies relay back in-game.
  • One Discord channel per ticket, in a dedicated category, with claim/close/reopen/priority/ transcript/ping buttons and fully configurable, permission-gated action buttons (heal, feed, force-reconnect, teleport, freeze, or any raw command).
  • In-game admin panel (/sostaff panel) - a paginated, filterable ticket list with player heads, status-colored wool, and click-to-teleport-and-attach-chat.
  • Five shipped languages at parity: English, French, Spanish, Russian, German - falling back to English for any missing key.
  • Hot reload (/sostaff reload) - config, language files, and the Discord connection, without ever disrupting a ticket already open.
  • GDPR tooling - /sostaff gdpr erase <player> and configurable transcript retention.
  • A public API and Bukkit events for other plugins to read, create, and react to tickets.
  • Soft-depend integrations - PlaceholderAPI, LuckPerms, Vault.
  • Folia-safe throughout: no blocking calls on the main or a region thread, and no direct Bukkit access from a Discord callback thread.

Requirements

Paper (or a fork such as Purpur/DivineMC) 26.2 or newer - which itself requires Java 25 to run. A Discord bot application of your own (free, five minutes to set up - see the wiki).

Links

License

GPL-3.0 - 100% free and open source. No license keys, activation, or premium tiers exist or are planned.